With the increasing use of social media in every sector, people can use it to promote their businesses as well. We all know that social media platforms became the best medium to promote and advertise different products and services. Even WhatsApp has launched WhatsApp Business especially to help people in managing and promoting their businesses in the best possible way.
In case you’ve not started using WhatsApp Business yet, then you might’ve many unanswered questions hovering on your mind about how WhatsApp Business is different from its regular version. So to get all your answers clear, keep reading this post.
The Main Difference Between WhatsApp and WhatsApp Business App
WhatsApp Business users can set a welcome message for new customers. This “Greeting Message” feature sends a welcome message to everyone who for the 1st first time contacts the business including those who contacted after the gap of 14 days. Even the feature allows users to select specific customers from the contact list to whom they want to send customized greeting messages.
WhatsApp Business comes with a different logo which helps users in identifying the difference between WhatsApp and WhatsApp business. In WhatsApp Business app users will see “B” character in the middle of the green circle as compared to the phone icon in the normal WhatsApp. This helps in easy recognition of both the apps.
While using WhatsApp Business app users can easily create the business profile and add all the details related to their business like address, email id, exact location on the map, working hours and much more to let people know more about the business and working procedure. With this useful information, it is relatively easy for customers to contact the said business. On the other hand, the WhatsApp app is limited to ‘About’ feed and ‘Profile name’.
Predefined Quick Replies
One of the best and most useful features of WhatsApp Business is quick replies. Using these feature users can send quick replies for FAQs. Whenever they receive any query from the customer, they need to hit the slash (/) to access the list of predefined replies. The feature saves time and helps users to get rid of typing the same response multiple times.
Set Away Messages
Another useful feature for WhatsApp Business users is the facility to set away messages. To inform the customers that you’re out of reach and travelling out of the city, you can set away messages, so that the customers can contact you later. Even the feature permits to add a schedule that will help your customers know when you’re available to call or chat.
Account Using Landline Number
WhatsApp Business users can create an account through landline numbers which are the key facility not available for normal WhatsApp users. After entering the landline number in the account verification process, users can receive the verification call from WhatsApp on the same landline number.
Even WhatsApp Business permits users to sort contacts into different categories with the help of “Labels”. Using different colour codes users can separate the contacts in different labels as per their preference which helps them recognize customers more easily.
WhatsApp Business is a great app offering wonderful features to manage businesses more effectively while on-the-go. In order to separate personal contacts with business, WhatsApp Business is a good idea. To enjoy both the apps simultaneously, Users can install both WhatsApp and WhatsApp Business on the same device. In-all, WhatsApp Business forms the must-have an app for all small and big business houses.
This’s Mark Contreras based on Calfornia, started working as an App developer in NY, now pursuing my passion for blogging in technology. To make rooting and related tasks simple, I started this blog. Btw, I cook tasty food!